Privacy Policy

1. Who we are

VIDA.AI AUSTRALIA PTY LTD (ABN 84 623 315 382, ACN 623 315 382) is responsible for information described here. Contact: [email protected], +61 3 9191 0182, 202 Erinbank Crescent, Attwood VIC 3049, Australia.

2. Information we collect

We may collect contact and organisation details, enquiry content, account and subscription records, technical security logs, consent preferences, support communications, and media or transcript data submitted under an agreed pilot.

3. Why we use it

We use information to respond to enquiries, provide and secure services, administer subscriptions, meet legal obligations and prevent misuse. We do not sell personal information.

4. Recorded media

Customers must have authority to submit recordings. Providers, storage location and retention are confirmed before material is accepted. We do not use customer recordings to train general-purpose AI models unless expressly agreed in writing.

5. Sharing and overseas processing

Information may be handled by contracted providers where required to deliver the service. Applicable providers and locations will be disclosed before activation. We may disclose information where required by law.

6. Retention and security

We retain information only as needed for its stated purpose and applicable law. Pilot media follows the period agreed before upload. Reasonable safeguards are used, but no online system is risk-free.

7. Your rights

You may request access, correction or deletion, object to or restrict certain processing where applicable, withdraw consent, or request portability where law provides that right.

8. International visitors

Where GDPR, UK GDPR or a US state privacy law applies, we honour rights required by that law. Availability may vary by jurisdiction.

9. Contact

Email [email protected] with “Privacy Request” in the subject line.